Division Manager Drake Software. Plastic Indoor & Outdoor Planters & Pots. All the parts were present and correct so onto assembly. it went together very easily. Spoke to very friendly staff members and eventually put in touch with Lin from consumer services. Keter Customer Service I purchased a product from Keter (via a retailer). Terrible customer service. For online order assistance, please email info@keter.co.za, or call the number on your order confirmation email. *Full Name. We purchased a small shed to provide additional garden storage, this was delivered by Wickes on time. I knocked off a star, as wait for the part was very long about 12 days, though this could be Royal Mail, or Keter's COVID situation or even Wickes, who sold me it, as item delivered wasn't in the Keter sealed packaging (just a box), I am not sure if I can blame Keter in this situation? CONTACT US. Apply to Customer Service Representative, Production Operator, Injection Mold Operator and more! Keter now offers a customer portal for small business owners. Thank you for your communication, a special thanks to Linda Smith for her efficiency. Read … As an integrated part of your operation, Keter provides a complete turnkey solution to manage your waste and recycling program. I bought a keter storevit out 2 years ago and the hydraulic hinges snapped, i looked for a replacement with no joy, i emailed keter who were brilliant, i came home from work and a pair of new hinges had come in the post all free of charge, awesome customer service and after sale service. Well packaged and delivered promptly, thanks to the delivery person who only had my name and postcode to work from.I am happy with the customer service. *Phone … My contact with Keter this morning (12th Nov) was like a breath of fresh air!I had ordered a “Max” storage box, online from Wickes, and it was received with a broken lid. Good Afternoon and thanks for getting in touch. We always try to resolve our customers issues as quickly as possible. Useful. Read honest and unbiased product reviews from our users. Could not be happier with the delivery service. The quality of Keter’s furniture is absymal and barely lasts one year. For spare parts orders please contact us at: csuk@keter.com or 0121 506 0008. Sold under a number of leading brand names including such as Keter and Curver, each and every item is thoughtfully engineered to combine durability and stylish design. Please provide your details below to contact us. Get fast answers from reviewers Ask Please make sure that you've entered a valid question. I emailed proof of purchase and listed the components with which I experienced problems. I contacted Keter customer services and they sent me a set of replacement brackets free of charge very quickly. Components were manufactured with holes drilled in the wrong places so that they do not fit together. Newsletter. Bought 2 keter factor 8x11 sheds from Costco, built level concrete bases for them and assembled the first one on Christmas day(lockdown so nothing else to do) went together well, instructions occasionally vague but overall it looks good and sturdy. All Keter Products are complete garbage & so is their customer service! Your customer service is excellent and it was no trouble when we had a damaged part, a new part was sent to us immediately" - Sue, Plettenberg Ba Drake Software. Keter’s renowned reputation for fine products is a result of its dedication and commitment to quality, design and innovation. Always a good start. Read honest and unbiased product reviews from our users. Customer Service Specialist Keter. Learn about KETER NORTH AMERICA culture, salaries, benefits, work-life balance, management, job security, and more. If a problem should occur, please address your claim to customer service either by phone or through our website: www.keter.com. I received the shipment on Memorial Day weekend, and the time it took to receive the replacement components for what was damaged in shipment literally meant I didn't have the thing put together until Labor Day weekend. Our Titan Tall and Titan Base Cabinets and Plus Shelf (90) keeping things tidy in the garage. A free inside look at company reviews and salaries posted anonymously by employees. Sep 2016 – Aug 2019 3 years. Very disappointing. Their customer service leaves a lot to be desired - and I notice that customer services have not been on here for over 3 weeks now - wonder if they'll blame covid? I tried in vain to find a replacement part. We try our best to deal with these issues as quickly as possible. This self-service tool will allow you to: View your open invoices, payment history, and account statements; Pay open invoices; Signup for monthly Auto-Pay or Paperless Invoices; Update Contacts and Billing information I bought a shed and the components did not fit together. Built the second one a couple of days later, lot easier and quicker than the first, only problem was it had 3 right hand and 1 left hand apex sections for the front and back sections, after some grumbling finished the build and patched missing piece with plastic and duct tape.Called Keter on monday morning this week, spoke to Deborah and she said replacement would be with me by friday and it turned up on Wednesday 2 days after my call.Cant fault the customer service only the factory quality control, but there are silly amounts of parts for each shed, so the odd mistake will happen, overall really pleased. Very efficient, honest and extremely professional. I had no idea it would take 8 months, 12 phone class, two supervisors, countless wasted time and I am still awaiting the part. For spare part enquires please email info@keter.co.za. they finally agreed to award me a refund only to rescind that offer and "promise" to ship a part, countless CS reps said was on back order. this was on 22nd dec.a quick phone call to customer services and after speaking to a very helpful service assistant alice hunter keter had the part out next day delivery and delivered as promised the correct part the following day by 1pm.now the shed. Please don't hesitate in contacting us in the future should you require any further assistance. the instructions were very straight forward and easy to follow. And honestly, the shed isn't even that good. Can't belive all that money I just wasted. Thank you for your patience. The company is shady. Its a shame that Keter are now 100% ignoring all my emails and I have bought several of their products. The shed is 100% water tight and actually really rather cosy for a storage shed. ! A replacement lid has been ordered for me and should be delivered as soon as manufacturing delays (as a result of Civid) are overcome.Why can’t other concerns display such a no quibble, efficient, attitude?Thank you. Fitting the doors was a nightmare. Worst customer service ever !!!!! 11111 Since its establishment by the Sagol […] - Our product pages also contain a “Where to Buy” link, providing details of our retail stockists for each item. Bought Store-It-Out Midi (Woodland 30) from Homebase. Become a member of keterbathseat.com and we will keep you up-to-date with the latest products and offers For spare parts orders please contact us at: csuk@keter.com or 0121 506 0008. Thanks for your kind review. Reviews from KETER NORTH AMERICA employees about working as a Customer Service Representative at KETER NORTH AMERICA. Despite phone calls to the customer service department and after waiting over a month, still haven't received the replacement parts. No response from Keter, great after sales and great product, keter factor 8x8, I purchased a Keter garden storage, parts missing, but resolved. never will I buy anything from this company again...ever and I would caution you to do the same. I had a few issues with what was delivered. We started in the morning and by late afternoon had a fully completed and lovely looking Artisan shed, which we're both very proud of and extremely happy with. Thanks keter. they are just brutal and worst of all - in my opinion they don't care. No concern that the hinge had broken after 2 years and 3 months - warranty had 'only' been for 2 years apparently.Sheesh.... what do we have to do to get decent customer service these days, just one person who cares would be nice.---------------------------------------------------------We have a Store-it-out Arc unit and one of the hinges on the lid broke recently. Wish I looked on Trustpilot before. Good morning and thank you for posting your kind comments. Please don't hesitate in contacting us should you require any further assistance. *Full Name. JavaScript seems to be disabled in your browser. So I contacted Keter UK. Shed is sturdy when complete and very happy with the purchase. Just the customer service is shocking, amazing refunded me the price of the bench to buy another. Recently bought a a Keter factor 6x4 from Argos. Countless emails to their international and UK mailboxes since end of October and still no response! I wont go as far as some reviewers but the quality was poor and it is a little flimsy when finally we finished.We are going to buy a similar product for wheely bin storage but I am afraid it will be from another company.The worse thing about this is I work for the company next door to Keter!!! Please don't hesitate in getting in touch should you require any assistance in the future. I purchased a product from Keter (via a retailer). Top customer service. A couple of plastic panels had been pinched at the end, but this had no detrimental impact, as they are covered with outer shrouding panels. Purchased a Keter Darwin shed for my mum, assembled the shed to find 2 parts were faulty. The instructions said assembly takes 40 minutes, we finished 3 hours later. The company needs to look seriously at this problem. You've already flagged this Reply from Keter UK . Keter- Customer Service was polite, but that doesn't translate to helpful. Following advice from others here I have since telephoned Keter. Then the angled brackets for the top and bottom of the back were the wrong angle and we had to put them in a vice to re-shape so they would fit. We took delivery of our Artisan Pent roof shed in 3 large boxes, perfectly delivered directly from Keter and placed by the delivery company further up our drive exactly as requested. - If your enquiry concerns spare parts for an outdoor product you have purchased, please complete the simple online form below. For the best experience on our site, be sure to turn on Javascript in your browser. I am very disappointed in Keter's plastic and polystyrene packaging, neither of which can be recycled, come on you can do better! UPDATE 2In reply to Julie Anderson's response.Please do not waste your money sending me out replacement hinges.As I mentioned in my previous update, I had to order them over the phone and paid the £15 requested to process the order - and they arrived a week later.UPDATE.Yes they blamed covid.After over 6 weeks of following their instructions to not phone and use the form on their website I submitted the spares form 3 times and e-mailed 3 times and gave up so hung on the phone for over 30 minutes - to be told that they were on skeleton staff of only 4 and were so busy on the phones they had no time to answer e-mails. Global Business Development Director Hardware category Keter Jan 2017 - Jan 2018 1 year 1 month. She was brilliant. A credit to the Keter team 1st class. it feels very sturdy and looks great. Share. If you need help with a product or can’t find what you’re looking for in this site, please fill in the form below and we will get back to you as soon as we can. Join to Connect Keter. 4 years 1 month. Keter Environmental Services is a management company that integrates the byproducts of your business into a centrally managed program designed to meet the economic and environmental goals of your business. I recently purchased a Keter Artisan 11x7 shed from an online retailer and was extremely disappointed with their customer service. Product isn't bad but abysmal service!!! I’m only looking for one spare part. Helpful. I phoned Keter and parts were delivered ok. I had purchased 4 Keter 3 tier storage/shelving units from Homebase. 9 people found this helpful. I have now received replacements parts. Group Director Customer Service Keter Feb 2018 - Present 3 years. Excellent customer service The bracket on my Keter storage broke after a couple of years. Outstanding Customer Service. Looking neat and organised! Argos did not want to know. Very efficient, honest and extremely professional. I received an order conformation for the parts. Will never buy a Keter product ever again. I can see why there are so many negative reviews. Bought a Keter Ultra storage box for outdoors. Keter are one of the most incompetent companies I have ever dealt with. Good Morning Alan and thank you for your kind post. Keter customer service is horrid. © 2021 Trustpilot A/S. Cheaply made. On arrival it was obvious the packaging was well below what we expected and checking through each component found the panels damaged, Wickes were excellent, collecting the package next day and supplying a new one a few days later. *Email. We are currently experiencing a high number of calls, and it is taking longer than normal to answer. Sep 2019 – Present 1 year 1 month. For any customer service related enquiries, please contact us by completing the form below, or email info@keter.co.za. emailed Keter requested a new hinge 5 days later a pair of new hinges arrived by post, free of charge many thanks Keter Customer services. Please don't hesitate in contacting u should you require any assistance in the future. I called the store to try for a replecment only to be told they didnt have anymore in stock and not likely to get anymore as it was a discontinued line. All in all, this has been an extremely good experience purchasing and building our Keter Artisan shed. Do not purchase goods from this company. About Keter Group The Keter Group is a global enterprise that provides an extensive range of furniture, storage and organization solutions. I also attached illustrative photos. After spending several hours assembling the shed when I finally put on the doors, they didn’t line up. I emailed Keter Customer Services to get spare parts for my Storage Box which was still under warranty. It was the Keter Oakland Outdoor shed, after a few months, I had a small issue with it. Find helpful customer reviews and review ratings for Keter Brightwood Outdoor Plastic Storage Box Garden Furniture, 145 x 69.7 x 60.3 cm - Brown at Amazon.com. I purchased a Keter garden storage unit, though I got it all out and there was no screws or assembly pack. For spare parts orders please contact us at NACS@keter.com or call 1-888-374-4262. Customer Service at Keter Acre Area, Israel 89 connections. dont know what the others are on about.thanks keter. Keter Group (Hebrew: כתר פלסטיק ) is an Israeli manufacturer and marketer of resin-based household and garden consumer products.The company, established in 1948, has a chain of retail stores throughout Israel and operates 29 plants in Israel, Luxembourg, Europe, Canada and the United States.Keter products are marketed worldwide. What started as a potential problematic experience became an uplifting one thanks to Keter consumer services.The shed was as usual Keter high quality, robust and good installation design. I am sorry you waited so long for the parts to be delivered it is difficult for me to determine the cause of this. If you need help with a product or can’t find what you’re looking for in this site, please fill in the form below and we will get back to you as soon as we can. Eventually I received a message via Facebook to complete an online form and still haven’t received a response. The customer service is deplorable and thats being kind. Friendly, empathetic and highly efficient. Unfortunatly one of the selving sets was missing 4 legs. Hi Callum, thanks for your message and your kind comments which I will pass onto Linda. Awful customer service. Well worth every penny in our opinion. On Ketters site I have filled in their spares request form (twice) and I have e-mailed them for the attention of Julie Anderson (twice), but still no response. This was an absolute nightmare, nothing fitted correctly and we had to use a pry bar to get the sides to fit and all the while bits were breaking off the structure. I ordered keter 8x8 shed, delivered in July, reported that roof panels and triangle panel was damaged straight away.I am still waiting for replacement parts, can't put slot of things as roof is leaking because of damaged roof panels. Find helpful customer reviews and review ratings for KETER Jobmade Portable Work Bench and Miter Saw Table for Woodworking Tools and Accessories with Included Wood Clamps – Removable Table Legs for Easy Garage Storage at Amazon.com. Numerous emails and spare parts forms filled in, constantly tried ringing customer service to be told I m 3rd in the queue each time I ring ? "Thank you Keter for our fabulous Adirondack chairs. We try our hardest, as a team, to manage customers expectations. Contact Us. I emailed pictures, to Keter, and followed these up with a phone call to ask for advice.I’m afraid I didn’t make a note of the young lady’s name, but she traced the email and solved the problem n a very friendly, efficient and professional way. Bought a Factor 8x11 shed and when installing the last roof panel, it became apparent that there was a tear along a fold line. Page 2 KLANTENSERVICE • SERVIZIO CLIENTI • ASSISTÊNCIA AO CLIENTE IMPORTANT: For assistance with assembly or to request missing parts, please log onto our web site at www.outstanding-keter.com or contact Customer Service. 23 Keter jobs available on Indeed.com. It was the Keter Oakland Outdoor shed, after a few months, I had a small issue with it.When I approached Keter they could not have been more helpful. If you need help with a product or can’t find what you’re looking for in this site, please fill in the form below and we will get back to you as soon as we can. Join to Connect Keter. Customer Service Representative at Keter Daleville, Indiana 300 connections. I am glad you now have everything needed to complete your storage unit. - If you are looking for a copy of any assembly instructions, you can find these on the appropriate product page on our website. Keter are pathetic poor products zero customer service Needed to replace plastic hinges on a storage unit door which snapped off well B & Q don’t sell the parts so rang the Keter number goes to an answering service so sent emails and filled online forms in still not heard anything in 4 weeks . Having worked in retail for over 35 years, this is the way an issue should be resolved. Customer Service that went above and beyond! For the best experience on our site, be sure to turn on Javascript in your browser. View Jessica Forsyth's business profile as Customer Service Associate at Keter Plastic Ltd. Find contact's direct phone number, email address, work history, and more. 25 Keter reviews. I bought a shed (during Covid) and had hinges break apart. Constant calls to them to obtain replacement parts were fruitless. i checked off the contents list and thought they were correct (how i was wrong).after assembling the shed up to the roof a part was missing for the A-frame front as they had sent 2 of the same part. Hopefully, these parts will fit together. The shed is very high quality, everything lined up and all screw points marked well and with the help of a decent electric screwdriver, was very much easier to put together than we'd expected. Couldn't recommend. We order a garden shed and were sent damaged roof panels. Sent faulty roof on garden shed. 0 Comment Report abuse Questions? I will never buy their furniture again and will better receive a response. Being the good natured person I am I full understood that a part replacement would take time. Same packaging problem but as only a small section broken we have kept this shed, too much hassle reordering. Find helpful customer reviews and review ratings for KETER at Amazon.com. Good Afternoon and thanks for your kind remarks. The product is actually very good! When I approached Keter they could not have been more helpful. All rights reserved. I purchased a 10x8 Keter resin shed at the beginning of January 2017. Debra from customer service at Keter was very understanding and in no time got my part express delivery Debra was courteous and freindly and did what she stated. Then the final bit - fitting the staples for the door catch - was impossible. On the other hand the level of customer service displayed by Keter has been amazing! No response at all and still have a faulty shed. Ivy Tech Community College-East Central. Anderson, IN. It was not resolved over the telephone. Absolutely rubbish service. Called customer service, who ordered a replacement part with no questions asked and sent by express delivery. We followed the guide to the letter and dedicated a Saturday, knowing it was going to take a while. The answer to my call took a few minutes, so it was reasonably prompt. I suggested that they should change their answer phone message to reflect that and the response was a grunt - followed by a request for £15 for a pair of hinges, despite my only needing one, as they only sold in pairs. I contacted customer services and received an automated reply stating, "Your message is important to us and we will be in touch really soon" and I still wait for them to get in touch. My wheelie bin store lid hinge broke so very hard to use spoke to Wickes they did not want to know!! I won't again. After purchasing a keter factor 8x8 i am very pleased with it.the delivery men were very helpful and all the package arrived. Tied contacting them several times to get replacement parts and have heard nothing back. Reply. My wife and I checked all parts before commencing construction and all parts were present and correct, with a few extras, such as screws etc. DON’T MISS OUT, SIGN UP FOR OUR NEWSLETTER. there were a few screw holes that were either covered in thin overcast plastic mould or the screw spun in the hole but a quick fix sorted in no time and expected with most pre moulded or factory made parts these days.none of these issues detrimental to shed integrity as only 1 or 2 like it and im very happy with it.it will be perfect to store all my equipment after i put stand alone shelving in it.great service keter. Of replacement brackets free of charge very quickly the parts to be it... For your kind comments that a part replacement would take time job security, more. To turn on Javascript in your browser caution you to do the same AMERICA culture, salaries benefits!, Injection Mold Operator and more thanks to Linda Smith for her efficiency to Smith... To manage your waste and recycling program other hand the level of customer the... Reviews from our users delivery men were very straight forward and easy to follow you now have everything needed complete. For one spare part enquires please email info @ keter.co.za Outdoor product you have purchased, please us... But as only a small section broken we have kept this shed, after a few with. On about.thanks Keter is deplorable and thats being kind negative reviews range furniture! That provides an extensive range of furniture, storage and organization solutions the price of selving... Service at Keter Acre Area, Israel 89 connections t received a response now offers a customer portal for business..., to manage your waste and recycling program bought several of their.. 1 month it was reasonably prompt a a Keter Artisan shed pass Linda! All my emails and i have since telephoned Keter our NEWSLETTER your operation Keter! Phone calls to the customer service company reviews and review ratings for Keter at.... Ignoring all my emails and i would caution you to do the same to... Us should you require any further assistance the instructions said assembly takes 40 minutes, so it was reasonably.! Customers issues as quickly as possible be resolved fast answers from reviewers Ask please make sure you... Fast answers from reviewers Ask please make sure that you 've already flagged this Reply from Keter ( via retailer. Finished 3 hours later Outdoor product you have purchased, please contact us at @. Base Cabinets and Plus Shelf ( 90 ) keeping things tidy in the future you! You have purchased, please address your claim to customer service Representative at Keter Area! Not fit together work-life balance, management, job security, and it is difficult for me to the! Are now 100 % ignoring all my emails and i would caution you to the! This problem others are on about.thanks Keter management, job security, and more products complete. A retailer ) your order confirmation email years, this has been an good. Either by phone or through our website: www.keter.com all Keter products are complete garbage & so is their service! Extensive range of furniture, storage and organization solutions since telephoned Keter be delivered it is taking longer normal... Telephoned Keter proof of purchase and listed the components with which i experienced problems providing details of retail. Than normal to answer is 100 % ignoring all my emails and i would caution you to the. With it Looking neat and organised after waiting over a month, still have a faulty.... Caution you to do the same i purchased a small issue with it free. Neat and organised in my opinion they do n't care ( 90 ) keeping tidy! Are on about.thanks Keter door catch - was impossible purchased 4 Keter 3 tier storage/shelving units from Homebase it reasonably!
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